FAQ

I hope I have all the information you need here, if you still have a question please get in touch!

Can I personalise the print?

Yes, however this will incur an additional charge. If you would like to personalise your print simply send an email with your request to orders@gracieandbear.co.uk

Do you work on Custom Projects, Commissions or change existing colours in your work.

Custom projects are always welcome! If you would like a new piece of art created, or even an existing one in another colour scheme, please contact us to discuss.

Will the colours match what I see on screen?

The colour of prints is represented as close to real life as possible (please allow slight variations from monitor to print). Every monitor displays colour differently.


Shipping

How long will my order take?

All of the products shown on the website are in stock and ready for immediate dispatch. Your item will be dispatched between 1-3 business days of payment being received. We will contact you by email once your order has been sent.

UK postage & delivery

All prints will be packaged in acid free tissue paper and shipped in a sturdy cardboard tube to guarantee their safety.

Delivered via Royal Mail First Class delivery service. Royal Mail First Class service aims to deliver the next working day including Saturdays.

For orders over £30 within mainland UK delivery is FREE.

Overseas orders

For overseas enquiries please contact us (orders@gracieandbear.co.uk).

 

How do I pay?

Payments are processed through PayPal, the completely secure, online payment processor. All major debit and credit cards are accepted and you don’t have to have a PayPal account to make a payment. For more information about PayPal visit www.paypal.co.uk

After you have placed your order you will receive email confirmation of the transaction.

What can I do if the artwork arrives damaged?

All orders are carefully packed and checked before shipping, but in the rare case that an item is damaged in transit please notify us (help@gracieandbear.co.uk) within 48 hours and a replacement can be arranged.

Gracie & Bear
17 Bridges Avenue
Lindley, Huddersfield
HD3 3ZP
England