FAQ's

Shipping and Returns

 

PLEASE NOTE

COVID 19 disruption

 

Due to the current situation, printing and shipping times may be a little bit longer than usual. Thank you in advance for your patience and support!

 

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Shipping within the UK is FREE!

You should receive your print within 3-5 days. 

 

Europe, USA and Australia

You should receive your print within 5-7 days.

 

Other international customers

You might have to wait a little longer, usually within 7 -14  days.

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Shipping charges for your order will be calculated and displayed at checkout.

 

All prints are packaged and shipped in sturdy cardboard envelopes.

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* Please contact us at hello@gracieandbear.co.uk if you’d like your item to be sent recorded delivery.

 

Customs, Duties And Taxes

Gracie & Bear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

My order hasn't arrived?

If it’s been over 14 days (UK) since you ordered or 21 days elsewhere in the world, email hello@gracieandbear.co.uk and we’ll look into it for you. 

 

Returns

We want you to be 100% happy! On the rare occasion when things do go wrong please get in touch with us at hello@gracieandbear.co.uk. If your item has been damaged in the post, take a photo of the damage and email it to us so we can look into it for you. 

 

Can I change/cancel my order?

Yes, if your order hasn’t been shipped already. To cancel or amend your order please email asap at hello@gracieandbear.co.uk

 

Can I return my print for a refund?

Send us an email at hello@gracieandbear.co.uk. You can return prints within 14 days as long as they are in their original condition and packaging. Once it has been received back at the Gracie & Bear headquarters it will be checked that everything is ok. Your refund will be sent within 7 days. All refunds exclude postage costs.

 

Any other questions?

Get in touch at hello@gracieandbear.co.uk.

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