Information we collect about you
When you visit, register or order products from my website you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
How we will use the information about you
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you when necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information in a safe environment for a reasonable period or as long as the law requires. All information you provide to us is stored on our secure servers or on secure servers operated by a third party.
External Email provider
We use an external third party to deliver emails on our behalf, (mailchimp, WIX) and we may share your personal data with them in order that we can carry out certain functions, such as communicating about an enquiry, processing your order and to assist with the general running of our site. Whilst this party is based outside of the European Economic Area, they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. We may also share your personal data with third party website agencies where this is necessary for us to carry out our obligations to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Analytical tracking cookies to allow us to improve your experience
Our tracking cookies collect information anonymously about how you browse and use our website, what pages you visit, how you entered the site and where you left it. This data is anonymous and not specific to you yet helps us to make improvements to your web experience by identifying pages where more visitors may be exiting the website or where visitors may be struggling to find necessary information.
Marketing cookies to measure performance
Our marketing cookies allow us to measure the effectiveness of our online marketing campaigns, for example our email marketing. They collect data anonymously of general visit patterns and trends to understand the likes and dislikes of our consumers. They are also used to target you with relevant information specific to your browser activity and which pages you visit on the website.
Managing your cookies
You will be able to use the Help menu bar on most browsers to get information on how to block or prevent cookies. This will give you information on how to disable cookies altogether, however it should be noted that this will stop you being able to do simple e-commerce functions on this website and we strongly recommend that you leave your cookies enabled, so that we can continue to help evolve websites and your user experience.
This site is hosted on Wix. They provide the e-commerce platform that allows the sale of Gracie & Bear products to you.
Your data is stored through Wix’s data storage, databases and the general wix.com application. They store your data on a secure server behind a firewall.
This information is used responsibly however, if at any time you would like me to delete your data, please contact me and I’ll delete it. I absolutely guarantee that your information will not be shared with any outside organisation or third party.
You can also sign up for my newsletter manually. You will only receive an email once a month to inform you of special discounts and sales. You are able to unsubscribe automatically if you wish to do so.